Step 1 – Plan Your Move General Household Moves:
General Household Moves:
- Contact your agent to set up a free in-home estimate to determine your relocation needs and receive a written estimate. This ensures you’ll receive the most accurate pricing, so you can plan accordingly.Your sales representative will provide you with a pamphlet called “Your Rights and Responsibilities When You Move.“ It’s filled with important information to help with your planning process.
Government / Military Moves:
- The SDDC has an information pamphlet on military personal property moves. For information on this process, please review It’s Your Move. The GSA Federal Supply Service provides an information pamphlet on government household goods transportation. For more information, please review Employee Guide: Shipping Your Household Goods. Remember to ask your transportation counselors to select Allstate Moving Systems when arranging your move. If you are arranging your own relocation please refer to our local moves or long distance moving services.
Consumer tip: During the in-home estimate, make sure you point out any items that you will not be moving.
Step 2 – Pack and Load
The packing team will arrive one to two days prior to the actual move date and will use the industry’s best packing materials to protect your belongings.
On moving day the team will inventory all items to be included in your move and provide you with an inventory form. Your signature of authorization is required. Carefully review this document, along with all other provided paperwork. Once signed, the loading process will begin.
After loading, you will be provided with an approximate delivery time, based on your pre-planned window of delivery. You will also receive a phone call within 24-hours prior to delivery, as a final confirmation. Be sure to provide the van operator with the correct contact information.
Consumer tip: Separate all items being packed for the move from those that you will be transporting yourself, to prevent any confusion during loading.
Step 3 – Delivery and Payments
Please be at your residence to meet the driver, who will typically wait up to two hours for your arrival. Should you fail to arrive within that timeframe, you may incur additional waiting time charges. You can request the van operator to remain at your residence until you arrive or they may deliver and store your belongings in a local warehouse.
General Household Moves:
- The van operator will require payment at your new residence. Acceptable forms of payments are: cash, certified check, or traveler’s check. A credit card may be used when arranged in advance.
Step 4 – Unload and Unpack
Once unloaded, the driver will request your signature on all delivery documents.
General Household Moves:
- In the event of any loss or damage, please note the items on the inventory form prior to signing.
Government / Military Moves:
- In the event of any loss or damage, please refer to the appropriate pamphlets.
- The SDDC provides an information pamphlet on military personal property moves. For information on shipment valuation, please review It’s Your Move.
- The GSA Federal Supply Service provides an information pamphlet on government household goods transportation. For more information on shipment valuation, please review Employee Guide: Shipping Your Household Goods.
Consumer tip: Drivers are required to assemble bed frames and unpack mattress cartons to setup all beds. If additional services are needed, please notify your agent.
